Kesteven and Associates

Documentation strategies

Kesteven and Associates adds value to an organisation’s activities and intellectual property by improving the quality and management of the organisation’s documentation.

Our documentation strategy projects aim to —

Simplify the information model
Improve the accessibility, usability, and presentation of online and hard-copy documents
Establish better methods for the management, maintenance, and delivery of documents and documentation content

A documentation strategy gives an organisation guidelines, templates, and definitions for the types of information it should be documenting, and the purpose and content of the documents it should have.

Our projects typically deliver —

a core set of documents to provide critical mass and serve as examples
training and mentoring to enable the organisation’s own personnel to take over the development and maintenance of the documents.

We design documentation to meet the needs of the three types of technical reader —

Managers, who must agree on and communicate how they intend the organisation to function
Employees, who must understand their roles and responsibilities and how to do their work efficiently, effectively, safely and in compliance with the organisation's statutory and commercial obligations
Auditors, who must validate and verify the organisation’s behaviour and performance

The three types of reader have different needs. Unless the documentation meets all three types of need, it falls almost immediately into disuse.

* Kesteven Management Documentation is a registered trademark of Kesteven and Associates Pty Limited.

Kesteven and Associates Pty Limited

Documentation and management consultants

10 McKinlay Street, Narrabundah ACT 2604, Australia

Phone: +61 2 6260 8390

Email: ua.moc.nevetsek@noitamrofni