Kesteven and Associates Presentation

Every performance measure implies a process ... and vice versa

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Process description and performance measurement are two views of the same concept. Neither is useful without the other. Without a performance measure, you have no reliable way to evaluate your process. Without a process description, you have no good way to make use of your performance measures.

what we do and how well it works - process description and performance measurement

Linking your documentation to your performance indicators increases the power and value of both.