Kesteven and Associates Portfolio

Retail operations

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Assignment

 

Document the operating procedures for a chain of retail trade plasterboard outlets

Client

 

Major manufacturer of building products, with operations in Australia, New Zealand, Asia, and the US

 
Cover: How to run a Gyprock Plaster Lining Centre

Simple language and friendly, good-natured presentation to enhance reader acceptance

 

Features

Procedures for store managers, desk staff and floor personnel

Documentation reduced to 12 'one-page manuals' - stand-alone documents covering key tasks

Sample page: transport and delivery