Kesteven and Associates SilkWrite

Installation

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The SilkWrite download is a ZIP file. To install SilkWrite —

1. Make sure Word is not running.

2. Unzip SilkWrite.zip into a temporary folder.

3. Double-click setup.exe.

 

Installation messages and errors


A file on your computer is newer than the file you are installing.
Click YES to keep the version already installed on your computer.


Setup cannot continue because some system files are out of date on your system.
Click YES to restart your computer and install again.

Unfortunately there is a bug in Microsoft's installation system, so that on some computers you will see this message repeatedly. We are currently working on a fix for this, but in the meantime...

Click here for the Microsoft knowledge-base article on this problem, which suggests these workarounds —

1. Check that the folder c:\temp exists on your computer. Create it if necessary.

Open a command window: click Start > Run and enter Command.

In the command window, enter

Set TMP=C:\TEMP
Set TEMP=C:\TEMP

Close the command window.

Try running Setup again. The application should install and continue past the message on reboot.

 
2. If your Autoexec.bat file contains the following line (or similar):

If exists c:\temp\*.tmp del c:\temp\*.tmp

comment it out by placing "REM" in front of it. Try running Setup again.

 
3. Disable any anti-virus software (or other memory resident programs) and try running Setup again. Often the best way to accomplish this is to run setup in Safe Mode. Remember to re-enable the anti-virus software or restart the computer.
 
4. Some logon scripts can cause this problem, so try running Setup before logging on to the network.